Privacy policy

Last Updated: May 5, 2025

At Makarova Veterinary Clinic, we are committed to protecting the privacy of you and your pet. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and how we ensure its security.

1. Processing of Personal Data

We collect and process the following personal data:

Full name
Phone number
Email address
Information about your pet (name, species, age, medical history)
Billing information (only when necessary, e.g., for issuing invoices)

2. Purpose of Data Processing

We process personal data in order to:

Provide veterinary services
Maintain communication with clients (regarding appointments, treatments, etc.)
Issue invoices and perform accounting
Improve the quality of our services

3. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes of processing or as required by applicable laws and regulations.

4. Disclosure to Third Parties

We do not share your personal data with third parties, except in the following cases:

When required by law
When necessary for the provision of services (e.g., cooperation with laboratories)
When you have given explicit consent for data sharing

5. Data Security

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data (where permitted by law)
Withdraw your consent to data processing
File a complaint with the Data State Inspectorate (Datu valsts inspekcija)

7. Contact Us

If you have any questions or wish to exercise your data subject rights, please contact us:

SIA VETI
Email: info@makarovaklinika.lv
Phone: +371 27005531
Address: Aleksandra Čaka iela 138-1, Riga, Latvia